Faq

We offer rental cars ranging from economy cars, mid-range cars to MPVs.
Please refer HERE to see the car options we have.

Documents To Be Provided
Copy of the car renter’s MyKad.

Copy of tenant’s valid & unexpired driver’s license.
Copy of reference ID card (example: wife, husband, brother, sister etc.)

Original residential utility bill for address verification (example: Astro, TNB, etc.).

Upon reserving a car from setiahorizon.com.my , you would be required to pay a small amount of the total payment amount at our website while the rest of the payment is to be made at the rental desk when you present your voucher to collect your booked car.

In a scenario, where you get involved in a mechanical car error or accidental event, you should quickly inform the local car rental firm. It is important for you to inform the accident or mechanical trouble within 24 hours. If it’s an accident, you must also inform and involve local police and file a report giving the full details of third party involved.

An accidental scenario also requires you to fill a report form which must be submitted to the supplier, upon returning the car. Also, please do retain a copy of all the documents and reports with you for the records.

All complaints pertaining to the online booking and technical issues related to website must be emailed to us at support@setiahorizon.com.myand we will address them right away. For rental service or cars related complaints, we strongly advice you to take up the issue with the rental company directly.

Sorry, rental cars will only be given to renters who bring complete documents.

Please refer HERE for the documents we need.

Sorry it’s not possible, the renter has to come in person to sign the rental car agreement form.